How we handle your information
The People's Chiropractic (ABN 83 613 940 891) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect information necessary to provide our services, including:
- Contact details (name, email, phone, address)
- Health and medical history relevant to your care
- Details of treatment provided
- Medicare and private health fund details for claiming
- Payment information
How we use your information
We use your information to provide healthcare services, process payments and claims, communicate with you about your care, and comply with our legal obligations under Australian health law.
Storage and security
Your information is stored securely in Cliniko, our practice management system, which also handles our online bookings and payment processing. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Disclosure
We do not disclose your information to third parties except where necessary for your care (e.g. referral to another health professional with your consent), where required or authorised by law, or for claims processing with Medicare or your private health fund.
Accessing your information
You have the right to access the personal information we hold about you and to request corrections if it's inaccurate. Please contact us at info@thepeopleschiro.com.au to make a request.
Complaints
If you're concerned about how we've handled your personal information, please contact us directly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Website use
When you contact us through our website, we use the information you provide only to respond to your enquiry. We don't sell, rent or share your contact details with third parties.
Updates to this policy
We may update this policy from time to time. The current version is always available on our website.
Contact us
For any privacy-related questions, contact us at info@thepeopleschiro.com.au or 1300 697 062.